MakerSights (www.makersights.com) helps retail brands cut waste from their go-to-market processes; waste of time, waste of materials, and waste of profits. Historically, retail brands have lacked tools to reliably surface relevant insights to product decision-makers in actionable formats - as a result, the industry has been forced to make inventory bets of close to $1 trillion a year without access to objective data to help inform these critical decisions. Today, MakerSights allows leading brands to ensure their decision-makers are armed with the best possible insights to support their product decision making - leading to faster, more confident, and ultimately less wasteful product decisions. We're proud to be working with leading brands throughout the world, including 10 of the largest 20 brands in the industry. We're growing fast, are backed by top technology investors (Forerunner Ventures and Baseline Ventures), and have a small but mighty team of 40 spread across offices throughout the world. What you'll do: • Serve as the front line for our core platform users and champions to efficiently drive platform adoption, proactively mitigate risk account health risk and identify upsell potential across our largest enterprise customers. • Partner with Sales & Account Management teams to strategize business reviews at industry-leading brands • Lead conversations with stakeholders to understand strategic initiatives, and align our partnership plans to those efforts • Partner with our Product team as the front line resource to diagnose pain our customers are experiencing and influence future platform functionality to solve these pain points • Partner with our Sales & Account Management teams to impact successful contract renewals and expansion • Push the industry forward by sharing thoughtful advice and best practices with our brand partners for bringing data into their organizations • Drive cross-functional adoption of new software across our largest enterprise customers and most complex customer organizations Your Experience: • Lead results-driven meetings with users & champion level stakeholders at large companies • 3+ years of customer facing career experience in either Customer Success or Account Management • Proven track record driving efficiency & delivering value against 6-7 figure contracts, as part of a Customer Success or Account Management organization • Exceptional EQ and ability to "read the room" • Ability to communicate technical concepts to non-technical team members and customers • Successful track record of identifying and maintaining champions across your Book of Business • Comfortable thinking on your feet, effectively balancing a need for process and plan with the ability to find nimble and scrappy solutions when necessary • Clear, concrete work examples of customer empathy - going above & beyond to help customers solve difficult problems • Comfortable prioritizing urgent requests autonomously across B2B customers, efficiently managing requests from multiple stakeholders MakerSights is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics
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