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Shuba S
Nov 15, 2021
In CSM Leaders of the Future!
The Role improving buyer-led Newsela roll-outs to drive consistent and productive product engagement, value, and growth. You will inspire and accomplish followership on a long-term strategy; will synthesize learnings from our administrators to inform product and up-funnel optimizaiton and improve the customer journey; and will scale the team as our customer base grows quickly, leveraging technology, people and process. As a strategic leader for our Customer Success team, you will help scale our organization and will help attract, retain, and grow best in class talent. Reporting to the Chief Customer Success Officer, you’ll ideate, craft, socialize, and implement a two-year strategic plan and vision to optimize our Customer Success function. You’ll also be responsible for ensuring your team drives consistent and productive product usage, resulting in customer goal success, value, gross retention, and growth. You will also be responsible for influencing up-funnel functions to address customer requirements and needs. As a senior leader, you’ll work closely with leaders across the CSM, Customer Success (Professional Development, Support, and CS Strategy), Sales, SDRs, Solution Architects, Optimation, Product, Finance, and People Operations teams to ensure cross-functional alignment. You will manage four direct reports, and oversee a team of 50 within CSM. Why You’ll Love This Role The CSM organization is relatively new to Newsela; in the past year, a good foundation has been set (customer and role segmentation, Gainsight investment, bespoke roles for support) from which to optimize and drive tremendous growth in customer value, product usage, and gross renewal rates. This newly created role is the most senior in the Customer Success Leadership Team, and will contribute significantly to overall Customer Success and Newsela strategy. It is a great time to join such a fast-growing, mission-driven organization: what we build and establish now will set us up for success in the long run. Your work will ultimately help ensure that students and teachers nationwide continue to have access to engaging, culturally responsive learning content that is transforming the K-12 classroom. Why We’ll Love You With 10 years of experience in Customer Success leadership, you have demonstrated success in guiding up-funnel (product, marketing, pre-sales) organization to optimize to voice of administrator customers. You’ve also demonstrated teamwork, collaboration, credibility, and influence on your Customer Success functional peers to grow and inspire the CSM long-term vision. You are able to optimize for scale automation, transforming an existing foundation to drive additional efficiencies through technology, product, process, and people, and effectively scale your team to support massive growth. You’re an expert at program execution, with a proven record of rolling out SaaS software programs wherein the buyer is not the user. About Newsela One of the fastest growing tech companies in K-12 education, Newsela was founded on the principle that while every child may have unique learning preferences, they all deserve a rich learning experience that ignites a love of learning. We built our platform based on learning science research to deliver the most engaging, authentic content to modernize how teaching happens in the classroom. Along with interactive assessments and tools, we provide teachers with digital content at five reading levels -- from +100 of the best sources -- that is relevant to the diverse backgrounds and interests of their students. Since we started in 2013, we’ve established a presence in 90% of U.S. K-12 schools and over 2.5M teachers and 37M students have registered with Newsela Apply via linkedin here: https://www.linkedin.com/jobs/view/vice-president-of-customer-success-management-at-newsela-2725770929/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
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Shuba S
Nov 15, 2021
In CSM Leaders of the Future!
MakerSights (www.makersights.com) helps retail brands cut waste from their go-to-market processes; waste of time, waste of materials, and waste of profits. Historically, retail brands have lacked tools to reliably surface relevant insights to product decision-makers in actionable formats - as a result, the industry has been forced to make inventory bets of close to $1 trillion a year without access to objective data to help inform these critical decisions. Today, MakerSights allows leading brands to ensure their decision-makers are armed with the best possible insights to support their product decision making - leading to faster, more confident, and ultimately less wasteful product decisions. We're proud to be working with leading brands throughout the world, including 10 of the largest 20 brands in the industry. We're growing fast, are backed by top technology investors (Forerunner Ventures and Baseline Ventures), and have a small but mighty team of 40 spread across offices throughout the world. What you'll do: • Serve as the front line for our core platform users and champions to efficiently drive platform adoption, proactively mitigate risk account health risk and identify upsell potential across our largest enterprise customers. • Partner with Sales & Account Management teams to strategize business reviews at industry-leading brands • Lead conversations with stakeholders to understand strategic initiatives, and align our partnership plans to those efforts • Partner with our Product team as the front line resource to diagnose pain our customers are experiencing and influence future platform functionality to solve these pain points • Partner with our Sales & Account Management teams to impact successful contract renewals and expansion • Push the industry forward by sharing thoughtful advice and best practices with our brand partners for bringing data into their organizations • Drive cross-functional adoption of new software across our largest enterprise customers and most complex customer organizations Your Experience: • Lead results-driven meetings with users & champion level stakeholders at large companies • 3+ years of customer facing career experience in either Customer Success or Account Management • Proven track record driving efficiency & delivering value against 6-7 figure contracts, as part of a Customer Success or Account Management organization • Exceptional EQ and ability to "read the room" • Ability to communicate technical concepts to non-technical team members and customers • Successful track record of identifying and maintaining champions across your Book of Business • Comfortable thinking on your feet, effectively balancing a need for process and plan with the ability to find nimble and scrappy solutions when necessary • Clear, concrete work examples of customer empathy - going above & beyond to help customers solve difficult problems • Comfortable prioritizing urgent requests autonomously across B2B customers, efficiently managing requests from multiple stakeholders MakerSights is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics Apply via linkedin here: https://www.linkedin.com/jobs/view/vp-of-customer-success-at-makersights-2794540809/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
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Shuba S
Nov 15, 2021
In CSM Leaders of the Future!
Minimum qualifications: Bachelor's degree or equivalent practical experience. 12 years of experience managing digital ad campaigns, and experience working with online measurement, operations, ad networks, DSPs, digital video, programmatic, and Google platforms. People management experience. Experience influencing leadership, managing projects, dependencies, bottlenecks, escalations, anticipating, and making trade-offs. Preferred qualifications: MBA or Master’s degree. Experience working in a fast-paced and highly cross-functional organization. Ability to manage multiple competing priorities with high-attention to detail. Ability to prioritize customer needs and opportunities. Excellent verbal and written communication skills with demonstrated experience engaging and influencing executives. A coach and team player as needed motivated by working in a collaborative environment Please find their direct link here: https://careers.google.com/jobs/results/141644817600783046-head-of-customer-success/?gclid=Cj0KCQiAsqOMBhDFARIsAFBTN3dvaA4Dx6EJE3JkCS1jkys7pFM_uSTLzKQhTuITEsn4pBHosJX7_ZAaAq2XEALw_wcB&gclsrc=aw.ds&q=Head%20of%20customer%20success&src=Online%2FHouse%20Ads%2FBKWS_LATAM
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Shuba S
Oct 06, 2021
In CSM Leaders of the Future!
Customer Success has been a core value of Salesforce since it was founded in 1999. In the Customer Success Group (CSG), our trusted experts and high-value services secure customer success by accelerating adoption, engagement, and growth for customers of all sizes , in collaboration with sales, technology & products, and our partner community. We bring the full power of Salesforce to help customers achieve business value faster and work more effectively than ever before. Job post Link: https://g.co/kgs/bX99cn Apply on linkedin: https://www.linkedin.com/jobs/view/senior-vice-president-customer-success-marketing-at-salesforce-2735625250/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
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Shuba S
Oct 06, 2021
In CSM Leaders of the Future!
At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Because of that we’ve earned numerous honors and top rankings for our technology, organization and talent. Our culture was purpose-built to be remote first, and we offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivaled technology with a team that makes a difference every day, let’s talk. Link : https://g.co/kgs/TxG8uS Apply on linkedin: https://www.linkedin.com/jobs/view/vp-customer-success-remote-at-crowdstrike-2715113726/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
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Shuba S
Oct 06, 2021
In CSM Leaders of the Future!
Three pillars recruiting is looking for Vice president of Customer success for one of its SaaS customers. Check out more in this link here: https://g.co/kgs/J9qLxD Apply on linkedin here: https://www.linkedin.com/jobs/view/vp-of-customer-success-at-three-pillars-recruiting-2746064601/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
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Shuba S
Sep 26, 2021
In CSM Leaders of the Future!
We are looking for a Customer Success Manager (CSM) Business Applications to drive successful adoption and expansion of Business Applications workloads within her/his accounts. The CSM role will collaboratively drive adoption and change management activities with key Business Decision Makers, help reduce implementation risk, drive usage of existing workloads, and identify expansion opportunities in her/his accounts. The CSM is also a key part of our customer facing sales teams and will be called on frequently to leverage their deep knowledge of Business Applications to support sales growth. Apply on microsoft careers: https://careers.microsoft.com/us/en/job/1160876/Customer-Success-Manager-Business-Applications?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
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Shuba S
Sep 26, 2021
In CSM Leaders of the Future!
Customer success: Internship opportunities Apply on linkedin link here: https://www.linkedin.com/jobs/view/customer-success-internship-opportunities-at-microsoft-2642723362/?utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic
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Shuba S
Sep 24, 2021
In CSM Leaders of the Future!
Vendr is looking for CSMs, Onboarding Managers and Exec Buyers (the last is more urgent!). For exec buyers, someone with strong closing and negotiating experience , also with SaaS exp preferred. This is a fully remote role in US, and they aren't able to provide sponsorship at this time. https://www.vendr.com/careers
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Shuba S
Sep 05, 2021
In CSM Leaders of the Future!
Rakuten is looking for a customer success manager in San Matio, California. The role involves managing customers in the North American region and responsibilities include on boarding, retention and Net promoter score. Title : Senior Director Includes Travel
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