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Join date: Jul 25, 2020
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Jun 1, 2023 ∙ 3 min
CS & Product alignment - 5 very obvious areas!
Hello Success Fam, As you setup a CS function and work to scale your organization through customer success, how often do you get involved...
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Feb 26, 2023 ∙ 4 min
Will your new customer stay?
One of the critical reasons customers churn is a lack of business alignment. When customers churn, most organizations start with concerns...
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Dec 19, 2022 ∙ 2 min
CS driven deal qualification process
Should CS qualify Sales leads before the prospect becomes a real customer? Should CS be a gate for Sales? It is a very tough call to make....
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Shuba S
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